Suite#5, Fairview Medical, Montego Bay, St James.

No, once you sign up for a Urgent Care Visit you will be able to estimate your Home Visit cost based on your location from our office using our intelligent platform.

A) Go to https://maps.google.com/

B) Find your location, then copy this line and paste in GPS

No. The balance credited under your subscription plan is exclusive to the eHealth Jamaica portal and cannot be withdrawn to your bank account.

$6000 JMD, the credits are renewed monthly, hence why you won't see all your credits at once.

No, this is an added benefit given to Diamond and Diamond Plus plan members only.

At our office or when payments are tendered to eHealth agents in person.

A custom payment link will be sent to email used to sign up for completion of the payment process.

Yes, you can once the plan is activated.

Your membership card will be sent to you within the first 3 days of confirmation of plan activation to the mailing address you provide at sign-up.

Your devices will be sent via Knutsford Express.

If you indicated any of the following conditions during sign-up: diabetes, hypertension, obesity, or pre-diabetes, you will be required to complete a complimentary in-person visit at one of our partner locations to confirm your diagnosis. This verification is necessary before any remote monitoring devices can be issued to you.

No, all our demos are done in person.

To get another link, please send an email to info@ehealthjm.com or your provider's email. You can also direct message your provider using the messaging center in your profile.

We want every appointment to work for you. If your plans change, here is exactly what to expect:

• Cancellations made more than 24 hours before your scheduled appointment receive a full 100% refund — no questions asked.
• Cancellations made within 24 hours but more than 1 hour before your appointment receive a 50% refund.
• Cancellations made within 1 hour of your scheduled appointment are non-refundable.

Yes all our Urgent Care appointments are done within 48hrs of reservation. After this period the customer will lose access to the system.

Absolutely. Your appointment is confirmed and our medical team will see you as scheduled — no disruption, no exceptions.

Once your credit balance is exhausted, standard provider rates apply for online consultations. However, your membership discounts remain fully intact for all in-person visits — so you continue to save every time you walk through the door.

To log in, go to the login page and use your email and password, the same as what you created at sign up.

A medical examination is needed only if the customer purchases the Diamond or Diamond Plus plan and claims to have any or all of the following: diabetes, obesity, pre-diabetes, and hypertension. No medical examination is needed for Gold and Platinum plans.

No. The provider must be the one to initiate the conversation.

All credits and benefits are valid for your current billing period only. Any unused balance expires at the end of that cycle and does not carry forward upon renewal.

It means your password must be entered exactly as it was created — capital letters, lowercase letters, and symbols must match precisely. For example, if your password was set as MyHealth2026 you cannot sign in using myhealth2026 or MYHEALTH2026.

You can pay with cash, point of sale, or bank transfer.

We are still expanding across Jamaica. If your parish does not appear in the sign-up form it means we have not yet established a partner network in your area. We are actively working to change that — check back soon.

No. For Urgent Care services, if the patient needs a physical examination after doing a telemedicine consultation, the session can be continued in person at the eHealth Jamaica office without any additional charges.

• Member accounts are effective once they are activated in our system. Activation occurs either on the date of sign-up and successful payment via a credit or debit card online or a contract is secured.
• The effective date for group accounts is the 1st of the month after signing up.

Members are required to show their eHealth Lifeline card and photo ID to providers to access care. The provider will insert the member's eHealth Lifeline card ID number into the eHealth Lifeline proprietary system to confirm if the member is active and therefore approved for services or inactive and not eligible for services under the plan.

eHealth offers its members a 10-day, no-questions-asked refund policy (10 days). This means each member can get a refund within the first 10 days of signing up, subject to not having used the plan during that period. After 10 days, a cancellation can still be processed; however, there will be no refund of membership fees paid.

Yes, eHealth Jamaica reserves the right to cancel a member's plan if, in its sole discretion, it perceives that fraudulent activity has taken place with the member's card and visits, or if we determine, in our sole discretion, that the plan is being abused.

For Example:
1) Where it is reported that a member visits providers frequently and no medical needs are recorded.
2) Where a member was caught trying to include other persons who were not registered under their membership.
3) Where membership fees are long past due and the member has attempted to retrieve services or benefits from a provider or vendor.
4) Where the member has created a fictitious card.

These instances do not exhaust our reasons, and if proven otherwise, the member can be barred from reentering the plan.
eHealth Lifeline takes no responsibility or liability for the actions of network providers. Each provider is a private contractor and bears responsibility and liability for their own actions.

For customers:

• Birth Certificate (For individuals below 18)
• National Identification Card (ID), Driver's License or Passport (Not required for individuals under 18 years old)

For Medical Services companies:

• License to practice for Medical Doctor in charge
• Tax Registration Number (TRN), Personal and Business
• Company Logo
• Business registration certificate
• Banking information

For Independent Medical Contractors (Independent Medical Doctors):

• License to practice
• Tax Registration Number (TRN), Personal and/or Business
• Banking information

No, the sign up process is solely done on our website. However, you can contact us via email, Whatsapp or phone for information on the services we offer.

All payments can be made with your credit or debit card payments, bank transfer, or cash.

For payments that are not honored, you will have 30 days to make good on that payment. After 30 days, we reserve the right to suspend or cancel your membership and that of all those on your plan.