Members are required to show their eHealth Lifeline card and photo ID to providers to access care. The provider will insert the member’s eHealth Lifeline card ID number into the eHealth Lifeline proprietary system to confirm if the member is active and therefore approved for services or inactive and not eligible for services under the plan.  

eHealth offers its members a 10-day, no-questions-asked refund policy (10 days). This means each member can get a refund within the first 10 days of signing up, subject to not having used the plan during that period. After 10 days, a cancellation can still be processed; however, there will be no refund of membership fees paid.   As a member, you agree to make six consecutive monthly payments as a condition of membership in the plan via whichever payment method you choose. Should you fail to make a payment in the first six months, after 30 days past a due date, we will inactivate your membership, and you will have 30 days from that date to bring your membership current. Failing that, we will charge your card or bill you for the balance to make up the six payments and cancel your membership. Thereafter, should you wish to reengage with the plan, you would have to re-join it.

Yes, eHealth Jamaica reserves the right to cancel a member’s plan if, in its sole discretion, it perceives that fraudulent activity has taken place with the member’s card and visits, or if we determine, in our sole discretion, that the plan is being abused. For Example: 1) Where it is reported that a member visits providers frequently and no medical needs are recorded. 2) Where a member was caught trying to include other persons who were not registered under their membership. 3) Where membership fees are long past due and the member has attempted to retrieve services or benefits from a provider or vendor. 4) Where the member has created a fictitious card. These instances do not exhaust our reasons, and if proven otherwise, the member can be barred from reentering the plan. EFS Lifeline takes no responsibility or liability for the actions of network providers. Each provider is a private contractor and bears responsibility and liability for their own actions.

No, it is not; our plan offers discounted healthcare.

For customers:

• Tax Registration Number (TRN), Personal and Business (Not required for individuals under 18 years old)
• National Identification Card (ID), Driver's License or Passport (Not required for individuals under 18 years old)
• Passport-size photograph

For Medical Services companies:

• License to practice for Medical Clinic/Medical Doctor in charge
• Tax Registration Number (TRN), Personal and Business
• Company Logo
• Business registration certificate
• Banking information

For Independent Medical Contractors (Independent Medical Doctors):

• License to practice
• Tax Registration Number (TRN),Personal and/ Business
• Banking information

No, the sign up process is solely done on our website. However, you can contact us via email, Whatsapp or phone for information on the services we offer.

The following steps will outline how to join eHealth Lifeline Plan:

1. Sign Up

   : To become an eHealth Lifeline Plan customer or partner, you'll need to start by signing up. Visit our website or contact our customer support to begin the registration process. You'll be asked to provide essential information such as your name, contact details, and any relevant personal or business details.

2. Choose Your Package

   After signing up, you'll have the opportunity to select from our three available packages: Gold, Platinum, or Diamond. Each package offers different levels of benefits and coverage, so carefully review the features and pricing to determine which one best suits your needs.

3. Complete Payment

   Once you've chosen the package that aligns with your preferences, you'll need to complete the payment process. You can do this through our secure online payment portal or follow the payment instructions provided.

4. Receive Your Membership Card

   After successful payment, you'll receive a confirmation of your eHealth Lifeline Plan membership. Additionally, you will be issued a membership card that will serve as your proof of enrollment in the chosen package. This card can be used to access the benefits and services associated with your selected plan.

All payments can be made with your credit or debit card payments, Lynk, Paypal, bank transfer, check, or cash.

For payments that are not honored, you will have 30 days to make good on that payment. After 30 days, we reserve the right to suspend or cancel your membership and that of all those on your plan.

Should your plan be made inactive for non-payment, you will have 60 days to pay up the plan and bring it current. Otherwise, you will have to write up a new application.